8.1. Relationship with Service Users and Integrated Logistic Clients
Grupo EcoRodovias:
- Seeks to provide services with quality and transparency;
- Provides services with focus on respect, courtesy and efficiency, with clear and accurate information;
- Makes available to users and clients permanent communication channels for support;
- Commits to the satisfaction of users and clients, reflected in the respect for their rights and search for solutions that meet their needs, always according to applicable legislation and in respect of existing contracts;
- Guarantees that all questions raised by users and clients are processed and answered. The user/client must always receive an answer – even if negative – to his/her demands;
Welcomes opinions and suggestions from users and clients to improve the services rendered.
8.2. Relationship with Communities Where We Operate
Grupo EcoRodovias:
- Maintains permanent channels of communication, dialogue and negotiation with the communities where we operate;
- Endeavors to recruit professionals from the local communities where we operate, contributing with local development and reducing social inequality;
- Develops specific social programs with local communities where we operate through actions that have affinity with the business.
8.3. Relationship with Suppliers of Goods and Services
Grupo EcoRodovias follows the principles below in the relationship with suppliers of goods and services:
- Zero tolerance for frauds in the selection process of suppliers of goods and services;
- The selection and contracting of suppliers of goods and services are based in technical criteria, objective and predefined, necessarily covering the reputation, integrity, technical and supply capacities, measurable by quality, deadlines and prices practiced for the delivery, under the scope of the contract;
- Suppliers of goods and services shall adhere to the following requirements and conditions, considering that Grupo EcoRodovias only contracts suppliers that: (i) do not use child, forced or slave labor; (ii) do not exercise any kind of physical or moral coercion that violates human rights; (iii) comply with the labor, social security, tax and environmental legislations; (iv) do not engage in acts detrimental to the public administration, such as the promise, offer or payment, directly or indirectly, of undue advantage to public agents, or bid rigging and frauds in contracts with public entities;
- Having met the above mentioned criteria, Grupo EcoRodovias will prefer contracting suppliers that have sustainability elements aggregated to their products, in other words produced with renewable material, certified, recycled, with clean technologies, among others, so as not to contribute to environment degradation;
- Support to the development of small suppliers;
- Preference to do business with suppliers that have good market reputation;
- Ethical treatment, at all times, towards the employees of service suppliers, and whenever possible, granting treatment similar as the one given to own employees;
- Suppliers of Grupo EcoRodovias shall conduce their business, during the term of the contract, in an ethical manner and in accordance with applicable legislation;
- During the term of any contract with Grupo EcoRodovias, suppliers may not give, offer, pay, promise to pay or authorize the payment, directly or indirectly, of money or anything of value to any public agent or person related, in order to influence any act or decision from the agent or the government, or to ensure any undue advantage or convey business to any person, and which violates applicable anti-corruption legislation;
- Suppliers of goods and services of Grupo EcoRodovias may not offer or give, directly or indirectly, amenities, gifts, hospitality or favors of non-promotional nature to any employee of Grupo EcoRodovias. If there is any doubt related to the nature of such items, the suppliers shall previously consult, in a justified manner, the Ethics Committee through the appropriate access channels (Chapter 11 of the Code of Conduct);
- Suppliers of goods and services of Grupo EcoRodovias may spontaneously present possible information to which they have knowledge that may possibly affect the business of the Group.
8.4. Relationship with the Public Sector, Regulatory Agencies and Bodies
Grupo EcoRodovias:
- Considers unacceptable practices that involve the favor, promise or concession, directly or indirectly, of personal advantages of any nature to authorities in any level of the public sector to obtain favorable treatment. Likewise, any act to defraud or manipulate bidding procedures or contracts with public entities is prohibited;
- Complies with applicable legislation in force and is reliable and timely in providing information to the public sector, including requirements from laws and regulations on publicly-held companies;
- Regarding the concession agreements for public services held by Grupo Ecorodovias, the Group complies with all duties established therein, and defends the rights arising therefrom and the protection of the economic-financial balance;
- Relationship with the granting authorities or with private initiative are based on responsibility, transparency and spirit of cooperation. Therefore, no claims shall be presented to the granting authorities unless they are seen as legitimate and essential.
8.5. Relationship with Shareholders, Investors, Business and Strategic Partners
Grupo EcoRodovias:
- Maintains a relationship with shareholders, investors, business and strategic partners based on a professional management and accurate, transparent and immediate communication that allows them to follow up the Company‘s performance;
- Has transparent policies, dividend payout and statements on the economic-financial situation of the Company, in order to ensure accuracy in accounting books and records, and provides information to shareholders in a prompt and reliable manner;
- Presents information to the market in a proactive manner, in order to minimize rumors and speculation;
- May exceptionally refrain from disclosing information if controlling shareholders and officers consider that such disclosure can endanger legitimate interests of the Company, in compliance with applicable legislation;
- Manages business with independence, good practices and internal controls, with a goal to protect and expand shareholder‘s assets in a sustainable way;
- Repeals any action that may, directly or indirectly, exert fraudulent, coercive, manipulative or misleading influence over independent auditors with the purpose of generating misleading economic-financial statements from the Company;
- As a listed (public-held) Company, complies rigorously with applicable laws and regulations, and respects the rights of all stakeholders, both controllers and minority.
8.6. Relationship with Competitors
Grupo EcoRodovias:
- Guides its conducts by the compliance with the antitrust legislation and by the respect to the principle of free competition;
- Shall not tolerate unfair or anticompetitive practices;
- Obtains information in a lawful manner and protects the secrecy of information provided by clients and competitors;
- Whenever requested, discloses reliable information from authorized sources;
- Does not comment on issues that may affect the image of competitors or contribute to spreading rumors about competitors;
When executing new contracts, shall behave within correct economic principles and in a regular market environment, in fair competition with competitors and in strict compliance with applicable legislation, including among others the guidelines of the Antitrust Law.
8.7. Relationship with Class Associations and Entities
Grupo EcoRodovias acknowledges the legitimacy of Class Associations and Entities and prioritize out-of-court negotiations for conflict resolution, seeking permanent dialogue and building productive, cordial and long-lasting relationships.
8.8. Relationship with the Media
Grupo EcoRodovias:
- Keeps an independent and respectful relationship with the media, protecting the interests and image of the Company;
- Provides clear and timely information of corporate nature and on relevant facts for users, clients, investors, press and the general public;
- Does not comment on strategic or classified information, labeled as confidential;
- Express opinions exclusively through competent sources expressly authorized to represent it before the media.